Support
Marytale · Illustrated bedtime stories for children
Write to us at support@pixagen.io and a person will answer. Please say which iPhone you use and what happened — it makes the answer faster.
Managing your subscription
Marytale Premium is billed by Apple, so it is managed in your Apple Account rather than in the app. On your iPhone open Settings, tap your name at the top, then Subscriptions. From there you can switch between the monthly and annual plan, or turn off auto-renew.
Turning off auto-renew keeps your access until the end of the period you have already paid for. To avoid the next charge, turn it off at least 24 hours before that period ends. Deleting the app does not cancel a subscription.
Refunds
All purchases go through Apple, so refunds are requested from Apple at reportaproblem.apple.com. We are not able to issue them ourselves, but if something in the app went wrong, tell us and we will fix it.
Restoring a purchase on a new phone
Sign in to the same Apple Account you subscribed with, open Marytale, and your subscription is recognised automatically. If it is not, write to us.
Reading without internet
Save a story while you are online and it can be opened later with no connection at all — on a plane, in the car, or anywhere with no signal. Saved stories live in the Saved tab.
The free trial
Both the monthly and the annual plan begin with 7 days free for eligible new subscribers. You can cancel during the trial and you will not be charged. Any unused part of a trial ends when a subscription is purchased.
Parents
Purchases, settings and every link leading outside Marytale sit behind a parental gate, so a young child cannot reach them alone. Marytale contains no advertising. What we do and do not store is described in our Privacy Policy.
Something is wrong with a story
If a story will not open, an illustration is missing, or the text reads oddly in your language, please tell us which story it was. We read every report and fix what we can.